Last updated February 13, 2016
Your privacy is very important to Smile Lab, Inc. and its affiliates (“Smile Lab”, "we", "us" and "our") . This Privacy Statement explains how we collect, protect, use and share your Personal Information (i.e., information about an identified or identifiable natural person).
Smile Lab designs, manufactures, and markets the WhiteFoam® Invisalign Cleaner & Tooth Whitener, as well as OrthoFoam® Braces Cleaner and WhitenFresh® Spray. The following discloses how we collect, use and share the information we gather on our websites (collectively, the "Sites").
In general, you can visit our Sites without telling us who you are or revealing any Personal Information about yourself. There are times, however, when we may seek information from you, about yourself or someone you know, such as name, email address and/or home address. It is our intent to let you know before we collect such Personal Information from you on the Internet and to get your consent to process such information where required.
By using our Sites, you consent to our collection, use, disclosure, transfer and processing of Personal Information in accordance with this Privacy Statement.
We collect Personal Information of customers, patients (former, potential and current), patients' parents/guardians, physicians, and website visitors when you register to become a member of our Sites or via online forms, including for example, when you sign up to receive news alerts from us. Such information may include your name, address, telephone number, email address, date of birth or age, gender, income information, credit card and other financial information related to payments for services, and other information you choose to provide.
We will notify you of such purposes at the time that we request to collect Personal Information, including sensitive data, from you and will endeavour to only collect the information that is strictly necessary to fulfil those purposes.
We will also collect information about your use of our Sites as described in the section "Cookies and Advertisements" below.
On occasions you may choose to provide us with Personal Information about other people so that, for example, we can contact them with information about us. You must only share their Personal Information with us if you have obtained their consent and permission to do so.
We collect information from you when you register on our site, subscribe to a newsletter or enter information on our site.
We use your Personal Information for a variety of business purposes, including:
We do use a robust combination of data sources (online, orders, customers, etc.) to get a full picture of our product and marketing efforts. This data is only for our efforts and we do not share your Personal Information with other businesses for them to use for purposes other than their work with us.
We partner with other businesses to assist us in our marketing, communications, and sales efforts, and may share your Personal Information for these purposes where you have given us consent to do so or where permitted by law. These partners are not allowed to use your information for any purpose other than doing business with Smile Lab.
In addition, any information we collect, including Personal Information, may be disclosed as part of any potential or actual purchase, reorganization, merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of insolvency, bankruptcy or receivership, in which case Personal Information could be transferred to third parties as one of our business assets.
We may also disclose your Personal Information: if we believe that doing so is required by law, court order or legal process; under the discovery process in litigation; to enforce our legal rights, policies or contracts; to collect amounts owed to Smile Lab; when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or if in good faith we believe that disclosure is otherwise necessary or advisable necessary.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Smile Lab does not recognize or respond to browser-initiated DNT signals.
At Smile Lab, we do not intend to collect any information from children under the age of thirteen (13), unless the information is collected from a parent or guardian. While we cannot stop a child from accessing the Sites, we do not collect any Personal Information without making it clear that the person providing the information must be at least 13 years old. If you are a parent or guardian and believe your child under 13 has provided us Personal Information which you would like to review or request be deleted, or you have questions about our Sites collecting information from children, please contact us at firstname.lastname@example.org.
Please note that the age threshold mentioned above may vary depending on applicable legal requirements in your country. If this is the case, we will indicate it accordingly at the time of collection.
Our Sites may contain links to other websites merely as a convenience. Smile Lab is not responsible for the privacy practices or the content of such other websites, and inclusion of links does not mean we endorse the information or company. This means that if you connect to another site through our Sites, we are not responsible for and we cannot control what they do with your information.
Also, you may have the opportunity to share your information with other websites, such as social media sites. We may provide a convenient link to let you do this easily, but we are not responsible for and we cannot control their website or your posts/sharing. You are encouraged to review the privacy policies and information collection practices of these other websites and social media sites.
We may send you information about us from time to time if you have given us your consent (where required).
Smile Lab provides you the opportunity to request to stop receiving electronic communications from either Smile Lab or our partners by withdrawing your consent. If you do not want to receive communications from us, please tell us when we collect your information or write us at any time email@example.com and make sure to include your country location. You may also use the convenient unsubscribe feature included with emails. Please allow us enough time to process your request.
Keep in mind, this withdrawal of consent does not apply to necessary communications, such as responding to an inquiry, and is revoked if you later request information from us, for example, if you sign up to receive news alerts from us.
If you are a user of Facebook, Twitter or other social media sites with public account settings and you hash-tag using one of our public campaigns, or one using our product names, such as #eversmilewhite, #eversmilewhitefoam, or #whitefoam, we will be able to pull your reviews of our products from the social media sites and post them on our Sites. This is so that we can share your opinions about our products with the visitors of our Sites. Before being posted in our Sites, your comments will be reviewed by us. Please do not use these hashtags if you do not wish for your reviews to be made available on our Sites.
By posting or otherwise making available any content about your WhiteFoam® experience on a public social media platform, and responding “yes” if we ask for your permission to re-post content on our owned channels, such as Facebook (http://facebook.com/eversmilewhite), LinkedIn (https://www.linkedin.com/company/eversmile-inc.), Google+ (http://google.com/+eversmilewhite), YouTube (https://www.youtube.com/channel/UCu3ZsuUUOTcjhjrTfzkoROA), Twitter (http://twitter.com/eversmilewhite), Instagram (http://instagram.com/eversmilewhite), and others, you represent and warrant that you are thirteen (13) years of age or older and that you agree to the terms and conditions listed on our page on those websites.
If a parent, guardian, or anyone else becomes aware of user generated content shared from an individual under the age of thirteen (13), please email us at firstname.lastname@example.org.
Smile Lab operates globally and may therefore transfer your Personal Information to other countries in which Smile Lab operates, including countries other than your country of residence. Your Personal Information may also be stored on our servers, which may be located outside your country of residence. However, we will continue to protect your information in accordance with this Privacy Statement. By providing us your Personal Information, you agree to such transfers, processing and/or storage anywhere in the world, including the United States.
The security of all Personal Information provided to Smile Lab is important to us, and Smile Lab endeavours to take reasonable steps designed to protect your Personal Information. Our Sites have security measures in place to try to protect against the destruction, loss, misuse and alteration, unauthorised disclosure or access of the information under our control. Our web portals, such as the Smile Lab Doctor Portal, transmit information (including any Personal Information) securely via HTTPS. These portals require customer accounts and are not available to the general public. Unfortunately, no data transmission over the Internet or storage of information can be guaranteed to be 100% secure. As a result, while Smile Lab strives to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to Smile Lab, and you do so at your own risk.
If you have rights concerning access, disclosure, amendment, or deletion (as determined by applicable law), you may contact us at the address or email listed below.
For example, California residents may request once per calendar year, free of charge, a list of disclosures we make to third parties for their direct marketing efforts. It is not our practice to sell or lease any Personal Information to other companies for their direct marketing purposes.
In Europe, individuals may contact us regarding their rights to access, receive (port), restrict processing, seek rectification or request erasure of Personal Information Smile Lab holds about them.
In Singapore, you may generally request for us to provide you with information about the ways in which your Personal Information that is in our possession or under our control has been or may have been used or disclosed by us within a year before the date of the request. Any access request may be subject to a fee to cover our costs in providing you with details of the Personal Information we hold about you, and we will notify you of what such fee will be after receiving your access request.
These are just examples; you may have other rights based on the laws of your jurisdiction which are not listed here.
If you have any questions about this Privacy Statement, the privacy practices of our Sites, your information, your rights regarding your information, or your dealings with our Sites, please contact:
Attention: Privacy Office
10547 W. Pico Blvd,
Los Angeles, CA 9590064131